Privacy Policy

We collect the following types of information:

• Account Information: name, email address, and authentication credentials when you create an account.
• Pet Health Data: vaccination records, medication schedules, medical reports, images, weight, breed, microchip numbers, allergies, and other health-related content you choose to upload.
• Usage Data: app interactions, feature usage, crash reports, and performance data to improve the Service.
• Device Information: device type, operating system version, unique device identifiers, and IP address.
• AI Interaction Data: queries and responses from the AI Health Assistant feature, used to improve response quality and safety.
• Location Data: approximate location (with your permission) to find nearby clinics and services.

We use your information for the following purposes:

• To provide, maintain, and improve the Service and its features.
• To personalize your experience and AI Health Assistant responses using your pet's profile.
• To send notifications, reminders (e.g., vaccine due dates), and service updates.
• To analyze usage patterns and improve app performance and reliability.
• To detect, prevent, and address technical issues, fraud, or security incidents.
• To comply with legal obligations and respond to lawful requests.

We do not sell your personal information. We may share data only in the following circumstances:

• Service Providers: trusted third-party vendors who assist with hosting, analytics, payment processing (Apple App Store, Google Play, Stripe), and customer support. These providers are contractually bound to protect your data.
• Legal Requirements: when required by law, subpoena, or governmental request, or to protect our rights, safety, or property.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, with notice to users.
• With Your Consent: when you explicitly choose to share content (e.g., exporting a pet passport or sharing a record).

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, and secure authentication protocols. Access to pet health data is restricted to authorized personnel only. While we strive to protect your data, no method of transmission over the internet is 100% secure.

You have the right to:

• Access, correct, or update your personal information at any time through the app.
• Request deletion of your account and associated data by contacting us.
• Export your pet health records in a portable format.
• Opt out of non-essential communications and analytics tracking.
• Withdraw consent for data processing where consent is the legal basis.

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Dogly is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookies through your browser settings. Our mobile app uses local storage and analytics tools that do not rely on traditional cookies.

Dogly is operated from Austria. Your data may be transferred to and processed in countries outside your residence, including the United States and European Economic Area. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Dogly Support
Email: support@doglyai.com